Close the Engagement Rate Gap
Hyatt's ER sits at 0.05%, drastically below the 1-2% mid-tier benchmark for accounts in the 100K-1M range — a 20-40x gap versus peers.
Details
Since 73% of brands now prioritize engagement rate over follower count, closing even part of this gap matters more for deal value than growing the 405,786 followers further. An audit of the last 20 posts should identify which topics or formats drove the highest-performing outliers above the 197 median likes.
